Delivery and returns policy

Parcels are usually dispatched within 1-2 working days. Shipping times vary based on location. Tracked options are available in all eligible countries according to Royal Mail's service guidelines. 

If you are ordering internationally (i.e., from outside of the UK), it is possible that you will be asked by your nation's customs office for a customs payment to allow the goods to enter the UK. This varies by nation and by ordering you accept liability for this charge. 

A full refund policy can be found below (updated on 17/12/2024):


Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to This Is Not A Game, that is responsible for your information under this Return & Refund Policy.
-Customer: refers to the company, organization or person that signs up to use the This Is Not A Game Service to manage the relationships with your consumers or service users.
-Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit This Is Not A Game and use the services.
-Service: refers to the service provided by This Is Not A Game as described in the relative terms (if available) and on this platform.
-Website: This Is Not A Game."’s" site, which can be accessed via this URL: thisisnotagame.co
-You: a person or entity that is registered with This Is Not A Game to use the Services.


Return & Refund Policy

Thanks for shopping at This Is Not A Game. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at This Is Not A Game. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at This Is Not A Game, you agree to the terms set forth below along with Privacy Policy.

If there’s something wrong with the product you bought, or if you are not happy with it, you have 1 month to issue a refund and return your product.

If you would like to return a product, the only way would be if you follow the next guidelines:

-The package needs to come back with the original receipt of the purchase.
-The product has to be in the same packaging we sent it.


Refunds

We at This Is Not A Game commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that This Is Not A Game is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.


Shipping

This Is Not A Game is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping, the customer has to pay for the shipping in return.


Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, This Is Not A Game may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. This Is Not A Game reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when This Is Not A Game confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, This Is Not A Game will cancel the order and refund your purchase price in full.


Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.


Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.


Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

-Via Email: rory@thisisnotagame.co